Business Ideas

Call center representative business idea

You must be wondering why I have mentioned the call center representative business idea in the list of low investment businesses. Understand it here in detail.

Call centers are the inseparable part of any customer-serving industry. Whether we talk about after-sale service or attending to customers’ grievances and complains, telecalling is the most reliable way of doing it all. Even after the innovation of various different methods, the dependability on call centers has not reduced. Do you know why? Because there is a human touch involved. A call center executive can analyze the mood of a customer and can pitch a product or can offer a solution to his/her problem accordingly. A person can only express himself properly to another person and not to a machine. This is the reason why customer care representatives are trained to speak softly and to manage their temper.

Talking about it as a business idea, call centers are actually a huge cost-involving segment for any business. Usually, companies outsource this service, but then also it is expensive for them. Starting your own call center agency also involves a huge investment. You need a big office, computers, phone line connection, and the staff. But all these expenses can be reduced to nothing if you can provide this service from home by using the resources already available to you. You can become a freelance call center representative and can provide your services to different companies.

When and how

This type of business requires most of your time. Therefore, if you plan to do it as a side business along with your existing job, it may not work. There might be some assignments for which you only need to spare a few hours of your day but they are fewer in numbers. You have to be really good at communication skills to proceed in this work. You can surely adopt it as your long-term career. Women who are home-makers and willing to earn extra bucks without compromising their household responsibilities can do such business.

How to proceed with the call center representative business idea? First of all, you have to make the following arrangement:

  • Get a good phone line connection
  • Make your surroundings noise-free
  • Get a computer
  • Get an internet connection

When you have done the above-mentioned arrangements, you can start looking for work. There are various freelance jobs websites like Upwork and Freelancer, where you can find a suitable work for you.



About the author


An MBA in HR and Marketing from AIMS Institute (Bangalore University), He heads digital business he has a rich experience that he has garnered from his previous organisations Including leading Banks, NBFCs & Genpact India. He is a serial entrepreneur and the founder of Heavy Group of Companies.

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